Carmen Reilly
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Activity overview
Latest activity by Carmen Reilly-
Carmen Reilly created an article,
HFL-00036 - How Do I Attach a Cover Letter?
Issue Detail I would like to attach a cover letter to my profile. Current Status You are able to attach one file, typically this is your resume. If you would like to attach a cover letter disc...
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Carmen Reilly created an article,
WS-00003 - Working with an Enhancement Request
What is an Enhancement Request? A suggestion is made for enhancing the Software by improving an existing feature or adding a new feature. Logging an Enhancement Request Log a standard support ti...
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Carmen Reilly created an article,
WS-00001 - How Do I Change the Ticket Priority?
How do I change the priority of my ticket? You, the customer, are able to choose the priority of a ticket when it is logged via the Heidrick Support Portal. After the ticket is logged, changing ...
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Carmen Reilly created an article,
WS-00005 - What Does the Ticket Status Mean?
Ticket StatusNew – The ticket has been logged and is unassigned.Researching – Ticket is assigned, and responsibility of action is with the support analyst.Awaiting Development - A defect has been l...
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Carmen Reilly created an article,
WS-00004 - What to Include When Logging a Ticket
In order for Heidrick Support to effectively address a ticket a customer should provide as much information as possible. In order for Heidrick Support to effectively address an Incident, a customer...
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Carmen Reilly created an article,
WS-00002 - Prioritization of the Ticket
Urgent – Your Production Environment is unavailable. High – Software is severely impaired causing disruption to important processes and there is no acceptable workaround. Normal Software is partia...