WS-00003 - Working with an Enhancement Request

What is an Enhancement Request?

• A suggestion is made for enhancing the Software by improving an existing feature or adding a new feature.

Logging an Enhancement Request

• Log a standard support ticket with the priority of Low.
  • Low priority lets the Support Analyst know this is an enhancement request.
• Include the area of the Product or Module
• Detail of the request – include:
  • Current functionality
  • Add any documentation or print screen of the current functionality if it will help highlight the request.
  • Expected/Output results - Be very clear on what you are asking for.
• The Support Analyst will
  • Confirm request information and business impact with you.
  • Log the Enhancement Request with Product Management
  • The Enhancement Request will be considered for a future release.
  • Create a Knowledge Base Article
  • Close the ticket.

Business Impact of Benefit

• What will be the benefit of the ER?
• What business practice will be enhanced?
• How many users would be impacted by this change?

“Follow” the Knowledge Base Article (KB)

• The Support Analyst will provide you with the link to the KB.
• What business practice will be enhanced?
• How many users would be impacted by this change?