How do I change the priority of my ticket?
- You, the customer, are able to choose the priority of a ticket when it is logged via the Heidrick Support Portal.
- After the ticket is logged, changing the priority must be done by the Support Agent assigned to the ticket.
- You may request this in two ways:
- Update the ticket directly with your request.
- Via email - reply to the support email you received regarding the ticket you are making the priority request for. The will automatically update the ticket.
- Be sure to include the reason or business impact for the request.
Business Impact - Things to Consider
- Does it impact all users?
- Does it occur on all devices?
- Do you have a workaround?
- How often is the process completed in a day?
- If a performance issue. how long in seconds or minutes?
The Support Agent will reach out to you if they have any questions regarding your request.
Comments
0 comments
Article is closed for comments.