DA-00019 - SSO Login: Troubleshooting

Issue Detail

I am unable to login to complete my assessments.

Solution

Refer to the following steps if you are having issues logging into the assessment portal with your SSO Login.

1. Clear cache and cookies from your browser and close all windows.
2. Open a new window and ensure that you are logged into your organizations SSO.
3. Revisit the assessment portal login page.
4. Click "SSO Login" and see if you are taken to the assessment portal.
5. If you are brought back to the same place/error, enter your email in the "Username" field and click "Next".
6. You should then be asked to login to your organizations SSO and taken to the assessment portal.

If the above troubleshooting steps do not work, please contact us at [e-mail] and the team can further review. Please also provide any relevant screenshots of what appears on your end.