DA-00015 - Resetting Password

Issue Detail

Unable to log into your account

Solution

If you are unable to log into your account, there will be an option below where you enter your email and password to reset your password.

1. When selecting the highlighted option you will then enter your email address.
2. Once submitted an email will be sent to the email entered with a temporary password.
3. Attempt to log in again with your temporary password.
4. You will then be prompted to enter a new password for your account.
5. After this is completed, you will be logged into your account and your password will be updated to what you just entered.